Paul has been taking care of our copiers for 7+ years. When we call for service, he usually shows up the same day; often within minutes. We are now on a service contract with him, which has worked out very well for our small business (truly worry-free). Paul knows his equipment and he knows how to treat his customers!
- Martha, Moritz Properties
My husband and I both use Hill Country Office Systems for all the copier needs of each of our businesses. Paul is prompt, friendly, efficient, reliable and reasonable. We're so glad we found him. Five Stars!
-Pat, Whiteside & Huver
Our vision therapy center depends on the Ricoh printer to provide consistent and visually pleasing print work. When our printer is under stress, it literally takes a phone call and 8-10 minutes for Mr. Paul Lively to arrive and save the day. Visual perception is not only important to vision therapists, it is important to Paul as well. It has become a pleasure to know the service he provides is dependable and his character is excellent. With every service call he takes time to educate staff members on operation techniques. He encourages questions and ensures his phone number is accessible to everyone in the office. Hill Country Office Systems provides a priceless service through the knowledgeable team members who represent them. They are highly recommended.
- Stars in Your Eyes Vision Training
Paul has been fulfilling all of our copier and scanner needs for the past 5+ years. His response time is always the same day for the minor emergencies that we have and non-emergency within 24 hours. He has always been in a really good mood and if we haven't called in a couple of weeks, he stops by on his own to check things out and see if a tune up is needed. Just this past year we purchased our 2nd copier (a full color Ricoh copier/printer/scanner/fax) to go along with our b/w Lanier. I wish all of our vendors showed this much ownership and customer service for their business. I would recommend Hill Country Office Systems to any of my friends or other business owners.
- The Austin Centre
We have been using Hill Country for several years now and have had great success with them. We have decided to go with a contract this year on some newer equipment. Response time has always been very good (usually less than a couple of hours). Sometimes we can call them and get an answer to fix something over the phone. We recommend them for your Lanier, Ricoh, Savin and Gestetner needs.
- Chris, Whorton Insurance
Paul has been taking care of our Ricoh printers since 2006. His maintenance philosophy is to prevent problems. He doesn't wait for the printer to break, he replaces parts/consumables before they break or run out in the middle of a job. He, not some faceless overseas service, answers the phone when we call. His response times are excellent, usually a few hours or less, sometimes as short as 15 min. We highly recommend Hill Country Office Systems.
- Doug, Texas Mailhouse